shoei33 Privacy Policy

1. Introduction

shoei33 ("we", "us", "our") operates the online entertainment information platform accessible at shoei33.cam. We are committed to protecting the personal data of every individual who accesses the Platform ("User", "you", "your").

This Privacy Policy describes how shoei33 collects, uses, stores, discloses and protects personal data in connection with the provision of the Platform and related services ("Services"). It also explains the choices and rights available to you regarding your personal data.

By registering an account, depositing funds, placing a bet or otherwise using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to data processing as described herein. If you do not consent, you must immediately cease using the Platform.

This Policy should be read alongside the shoei33 Terms and Conditions, which govern your overall relationship with the Platform.

2. Definitions

• "Controller" means the entity that determines the purposes and means of processing personal data — in this context, the shoei33 operator.
• "Data Subject" means any identified or identifiable natural person whose personal data is processed by shoei33.
• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial references and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Processor" means a third party that processes personal data on behalf of shoei33 under a documented instruction and contractual obligation.
• "KYC Documents" means identity and address verification materials submitted by Users in satisfaction of Know Your Customer obligations.
• "Cookies" means small data files placed on your device by the Platform to support session management, analytics and functionality.

3. Data We Collect

shoei33 may collect the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (to confirm you are aged 21 or above)
• Residential address, including city and postcode (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address
• Mobile telephone number
• Username and encrypted password

3.2 KYC Verification Documents

• Copy of Malaysian identification document (MyKad, driving licence or passport)
• Proof of residential address (utility bill or bank statement dated within three months)
• Identity selfie where required for liveness verification

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts in MYR/RM
• Payment method references (e.g., GrabPay account identifier, Touch 'n Go eWallet reference, Boost wallet identifier, DuitNow reference, bank account last four digits for Maybank, CIMB, Public Bank or Hong Leong)
• Transaction timestamps and identifiers
• Bonus redemption and wagering records

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system and browser
• Session duration, pages visited and in-Platform navigation patterns
• Referring URL and search terms where applicable

3.5 Communications Data

• Records of contact with customer support, including chat transcripts and email correspondence
• Responses to surveys or feedback requests, where voluntarily submitted

4. Data Processing & Legal Basis

shoei33 processes personal data for the following purposes and on the legal bases indicated:

Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies & Tracking Technologies

5.1 Types of Cookies Used

The shoei33 Platform may deploy the following types of cookies and similar tracking technologies:

• Strictly necessary cookies: Required for login session management, security and core Platform functionality. These cannot be disabled without breaking essential features.
• Analytical cookies: Used to measure aggregate usage patterns, page performance and navigation flows on an anonymised or pseudonymised basis.
• Functional cookies: Retain your language preference, display settings and other user-defined configurations between sessions.
• Fraud and security cookies: Help detect irregular login behaviour, automated access and potentially fraudulent activity.

5.2 Managing Cookies

Most modern browsers allow you to view, manage and delete cookies through the browser settings menu. Disabling certain cookies may affect the functionality of the shoei33 Platform. For detailed guidance, refer to the help documentation provided by your browser or device manufacturer.

6. Data Sharing & Disclosure

shoei33 does not sell, rent or trade personal data. Data may be shared only in the following circumstances:

6.1 Service Providers and Processors

shoei33 engages third-party processors to provide technical services, payment processing, identity verification, fraud detection, customer support and hosting infrastructure. All processors are subject to contractual obligations that require them to handle personal data only as instructed by shoei33 and to apply appropriate security measures.

6.2 Payment Processors

Transaction data is shared with the relevant payment channel as required to complete deposit and withdrawal instructions. This may include data transmitted to GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, or participating Malaysian banks including Maybank, CIMB, Public Bank and Hong Leong. Each provider handles data in accordance with its own privacy policy.

6.3 Legal and Regulatory Disclosure

shoei33 may disclose personal data to law enforcement bodies, regulatory authorities or courts when required to do so by applicable law, a court order or other binding legal process, or where disclosure is necessary to protect the rights, property or safety of shoei33, its users or the public.

6.4 Business Transfers

In the event of a merger, acquisition, asset sale or corporate restructuring, personal data may be transferred to the successor entity. Users will be notified of any such transfer and of any change to the applicable privacy terms where required by law.

7. International Data Transfers

The shoei33 Platform operates under an international licensing framework, and personal data may be stored on or transferred to servers located outside Malaysia. Where such transfers occur, shoei33 applies appropriate technical and contractual safeguards to ensure that personal data receives a standard of protection comparable to that required under applicable data protection frameworks.

8. Data Retention

shoei33 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to meet a legal or regulatory retention obligation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a period of up to five years after permanent account closure, to comply with anti-money laundering and fraud prevention obligations.
• KYC documents: Retained for a minimum of five years from the date of submission or from the date of last activity, in accordance with applicable compliance requirements.
• Transaction records: Retained for a minimum of five years to meet financial record-keeping obligations.
• Communications data: Retained for the duration of the relevant query and for up to two years thereafter to support dispute resolution.
• Technical and usage data: Anonymised or deleted after a rolling 24-month period, unless retention is required for ongoing security or legal proceedings.

After the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

shoei33 applies technical, administrative and organisational security measures appropriate to the nature and volume of personal data processed on the Platform. These measures include, but are not limited to:

• HTTPS encryption for all data transmission between your device and Platform servers.
• Hashed and salted storage of passwords; plain-text passwords are never stored.
• Access controls restricting internal data access to authorised personnel with a documented need.
• Regular security assessments and vulnerability management procedures.
• Fraud detection systems that monitor unusual account access and transaction patterns in real time.

Despite the measures taken, no internet-based platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their own login credentials and should notify shoei33 immediately upon suspecting that their account has been compromised.

10. User Rights

Subject to applicable law and the constraints of shoei33's legal obligations, Users may exercise the following rights in relation to their personal data:

• Right of access: You may request confirmation of whether shoei33 holds personal data about you and, if so, a copy of that data.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that shoei33 limit the processing of your personal data in certain circumstances, such as when you contest its accuracy.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including direct marketing, at any time.

To exercise any of the above rights, please submit a written request to the contact address in Section 13. shoei33 will respond within a reasonable period and may require identity verification before processing the request.

11. Minors

The shoei33 Platform is strictly intended for individuals aged 21 and above. shoei33 does not knowingly collect personal data from persons under 21. If we become aware that personal data has been submitted by a minor, we will take prompt steps to delete that data and close the relevant account.

12. Changes to This Policy

shoei33 may update this Privacy Policy periodically to reflect changes in our data practices, Platform functionality, legal requirements or regulatory guidance. The "Last reviewed" date shown at the top of this page will be updated each time a revision is published.

Where changes are material, shoei33 will provide reasonable notice via in-Platform notification or registered email. Continued use of the Platform after an updated Policy has been published constitutes acceptance of the revised terms. If you do not accept the revised Policy, you should close your account and cease using the Platform.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about the handling of your personal data, please contact the shoei33 data team. Our support team serves users across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam.

Website email: [email protected]

Please include your registered username and a clear description of your request or concern. shoei33 will acknowledge receipt and respond within a reasonable period, subject to identity verification requirements.