shoei33 Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you" or "your") and shoei33 ("shoei33", "we", "us" or "our") regarding your access to and use of the website located at shoei33.cam and all associated services, content and features (collectively, the "Platform").

By accessing the Platform, completing the registration process or making a deposit, you confirm that you have read, understood and agree to be bound by these Terms in their entirety, together with the Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

If you do not accept any part of these Terms, you must immediately cease using the Platform. shoei33 reserves the right to update these Terms at any time. Continued use of the Platform after notice of an update constitutes acceptance of the revised Terms.

2. Definitions

Throughout these Terms, the following definitions apply:

• "Account" means the personal user account created by a registered individual on shoei33.
• "Balance" means the total MYR funds held in your shoei33 Account at any given time, inclusive of any available bonus funds where stated.
• "Bonus Funds" means promotional credits, free bets, deposit match bonuses or other incentive amounts credited to your Account, subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity and address verification process required by the Platform.
• "MYR / RM" means Malaysian Ringgit, the primary transaction currency on the Platform.
• "Platform" means the shoei33 website, mobile-optimised pages, applications and all related services.
• "Services" means the casino games, sports betting markets, live dealer tables and other entertainment features available through shoei33.
• "Wagering Requirement" means the number of times Bonus Funds must be staked before a withdrawal request may be submitted.

3. Account Eligibility

To register and maintain an Account on shoei33, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. shoei33 is strictly prohibited to minors.
• You are registering voluntarily, on your own behalf, and not acting as an agent for any third party.
• You have not previously been excluded, suspended or had an Account permanently closed by shoei33.
• You are not subject to any self-exclusion agreement with shoei33 or any other gaming operator that restricts your access.
• You are not a current employee, contractor, agent or close relative of a shoei33 employee in a role with direct access to game or account management systems.
• You accept that it is your own responsibility to ensure that online gambling is not prohibited under any law applicable to you in your jurisdiction.

4. Account Registration & Security

4.1 Registration Process

You must provide accurate, complete and current information during registration, including your legal name, date of birth, residential address and valid contact details. shoei33 reserves the right to request supporting documentation at any stage to verify the information provided.

4.2 Single Account Policy

Each individual is permitted to hold only one active Account. Opening or attempting to open multiple accounts constitutes a material breach of these Terms. shoei33 may close any duplicate account, void associated transactions and withhold balances pending full investigation.

4.3 Password and Account Access

You are responsible for maintaining the confidentiality of your login credentials. shoei33 will not be liable for any loss or damage arising from unauthorised use of your Account where you have failed to take reasonable security precautions. You must notify shoei33 immediately upon becoming aware of any unauthorised access.

4.4 KYC Verification

shoei33 may require you to complete identity verification (KYC) before processing withdrawals or when your Account activity triggers a compliance review. Acceptable identification documents for Malaysian users typically include a valid MyKad, Malaysian driving licence or passport, supported by a recent proof of address (utility bill or bank statement dated within three months). Failure to provide satisfactory documents within a reasonable period may result in Account restrictions.

5. Terms of Use

Your access to and use of the shoei33 Platform is granted on a personal, non-exclusive, non-transferable and revocable basis for legitimate personal entertainment purposes only. You agree not to use the Platform in any manner that:

• Violates any applicable law, regulation or third-party right.
• Involves the use of automated scripts, bots, software or any technical means to interact with the Platform without prior written approval.
• Misrepresents your identity or otherwise provides false or misleading information to shoei33.
• Interferes with or disrupts the integrity or performance of the Platform or its underlying infrastructure.
• Attempts to gain unauthorised access to any account, server or network connected to the Platform.

shoei33 reserves the right to monitor Account activity for compliance, security and responsible gambling purposes. Access may be restricted or terminated if conduct inconsistent with these Terms is identified.

6. Deposits & Withdrawals

6.1 Supported Payment Methods

Payment methods available on shoei33 may include GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank online banking, CIMB Clicks, Public Bank, Hong Leong Connect and supported cryptocurrency channels. Availability is subject to change, maintenance schedules and individual account conditions. Always verify the current cashier before initiating a transaction.

6.2 Deposits

All deposits must originate from a payment method registered in your own name. Third-party deposits are not accepted. Minimum and maximum deposit limits are displayed in the cashier at the time of transaction. Deposits are generally credited promptly, but processing delays may occur during scheduled maintenance or due to banking system constraints.

6.3 Withdrawals

Withdrawal requests are processed to the payment method used for the corresponding deposit wherever possible. All applicable wagering requirements must be satisfied before a withdrawal request can be approved. Processing times vary by method: e-wallets such as GrabPay, Touch 'n Go eWallet and Boost typically take 5–30 minutes after approval; bank transfers including Maybank, CIMB and Public Bank may take longer. shoei33 may conduct additional verification before releasing funds.

6.4 Currency

The default currency on shoei33 is Malaysian Ringgit (MYR/RM). Where cryptocurrency deposits are accepted, the equivalent MYR value will be calculated at the prevailing exchange rate at the time of the transaction.

7. Bonuses & Promotions

Bonus offers published on shoei33 are subject to individual promotion terms, including but not limited to: minimum deposit thresholds, eligible game categories, wagering multipliers, expiry windows and maximum withdrawal limits derived from bonus play. Where a general wagering requirement applies, Bonus Funds must typically be staked the stated number of times before any withdrawal will be processed.

shoei33 reserves the right to withdraw, modify or expire any promotion at any time without prior notice. Bonus abuse, including but not limited to the use of multiple accounts, systematic low-risk betting patterns or coordinated exploitation of offer conditions, will result in bonus cancellation and may lead to Account suspension.

Users should always read the specific terms attached to each promotion before opting in. Where promotional terms conflict with these general Terms, the more specific promotional terms prevail for the relevant offer period.

8. Prohibited Conduct

The following conduct is strictly prohibited on the shoei33 Platform:

• Colluding with other players to gain an unfair advantage in any game or market.
• Using any form of software, algorithm or device designed to manipulate game outcomes or circumvent security measures.
• Engaging in any activity that constitutes or facilitates money laundering, fraud or other financial crime.
• Sharing your Account credentials with any third party or allowing another individual to access or operate your Account.
• Creating fictitious accounts or providing false identifying information to circumvent responsible gambling or KYC controls.
• Harassing, threatening or engaging in abusive conduct toward shoei33 staff or other users through any communication channel.

shoei33 will cooperate fully with law enforcement and regulatory authorities in the investigation of prohibited conduct. Accounts associated with suspected fraud or financial crime will be suspended immediately pending investigation, and balances may be withheld for the duration of the review.

9. Intellectual Property

All intellectual property on the shoei33 Platform, including but not limited to logos, trademarks, design elements, software, game assets, written content and data compilations, is owned by or licensed to shoei33 and is protected under applicable intellectual property laws. You are granted no right, title or interest in any Platform content other than a limited licence to access and use it for personal, non-commercial entertainment purposes in accordance with these Terms.

You must not copy, reproduce, distribute, publish, transmit, adapt or create derivative works from any Platform content without express prior written authorisation from shoei33.

10. Limitation of Liability

To the fullest extent permitted by applicable law, shoei33 and its directors, employees, partners, suppliers and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your access to or use of the Platform, including but not limited to loss of funds, loss of data, loss of profits, or service interruptions, even if shoei33 has been advised of the possibility of such damages.

The Platform is provided on an "as is" and "as available" basis. shoei33 makes no warranty, express or implied, regarding the uninterrupted availability, accuracy or fitness for purpose of any feature or content. Scheduled maintenance, technical faults or third-party network issues may cause temporary service interruptions for which shoei33 shall not be held liable.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.

11. Responsible Gambling

shoei33 is committed to promoting responsible gambling practices. Gambling should be regarded as entertainment only. You acknowledge that gambling involves financial risk and that there is no strategy that guarantees a return.

shoei33 provides or supports the following responsible gambling tools, subject to availability:

• Deposit limits (daily, weekly or monthly)
• Session time reminders and session duration limits
• Loss limits
• Cooling-off periods
• Self-exclusion for a specified period or indefinitely

If you believe that your gambling has become problematic, please review the shoei33 Responsible Gambling page for guidance and self-assessment tools. You may also seek assistance from support services such as Talian Kasih 15999 or GamCare, whose contact details and scope of service should be verified directly.

12. Suspension & Termination

shoei33 reserves the right to suspend, restrict or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms.
• Failure to complete satisfactory KYC verification within a reasonable period.
• Suspected fraud, money laundering or other prohibited conduct.
• Identification of a duplicate account registered by the same individual.
• A request by the account holder to self-exclude.
• A legal, regulatory or compliance obligation requiring account suspension.

Upon termination of your Account for cause, shoei33 may withhold any remaining balance pending the outcome of an investigation. Where termination is at the request of the user and no investigation is pending, available real-money balances will be processed for withdrawal in accordance with standard procedures. Bonus Funds that have not yet met wagering requirements will be forfeited upon closure.

13. Changes to These Terms

shoei33 may revise these Terms at any time by publishing an updated version on this page. Where changes are material, shoei33 will take reasonable steps to notify registered users by in-platform notice or email. The "Last reviewed" date at the top of this page will be updated to reflect the most recent revision.

Your continued use of the Platform after any update constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should close your Account and cease using the Platform.

14. Governing Law & Disputes

These Terms shall be interpreted in accordance with the laws of the jurisdiction in which shoei33 is licensed to operate. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies of that jurisdiction.

If you have a complaint regarding the Services, you should contact shoei33 customer support in the first instance. shoei33 will endeavour to resolve all genuine complaints in a fair and timely manner.

15. Contact Us

If you have any questions about these Terms and Conditions or require clarification on any clause, please contact the shoei33 support team. Our customer service team is available to assist users across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam.

Website email: [email protected]

Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.